mygm2u Privacy Policy
At mygm2u, we take our responsibility to protect every player's personal information seriously. This Privacy Policy explains transparently how we collect, use, store and protect your data in line with industry best practices.
Our Principles
mygm2u's Commitment to Your Privacy
Six core pillars that shape our approach to managing player personal data.
Data Confidentiality
Your personal information is kept confidential. We do not share or sell data to third parties without your explicit consent, except where required by law.
Technical Protection
The mygm2u platform uses high-level encryption for every transaction and data transfer. Our infrastructure is updated regularly to address the latest security threats.
Player Control
You have the right to access, correct and request deletion of your personal data at any time. We provide clear channels for players to manage their own privacy preferences.
Minimum Collection
We only collect information that is genuinely necessary to operate your account, process payments and ensure regulatory compliance. No excess data is collected without a clear purpose.
Full Transparency
This Privacy Policy is written in plain language that Malaysian players can easily understand. Any changes to this policy will be communicated to players before those changes take effect.
Identity Verification
A KYC (Know Your Customer) process is in place to protect all parties from fraud and money laundering, and data collected for this purpose is handled with strict controls. 🔒
Effective Date: This Privacy Policy takes effect from 1 January 2026. By continuing to use the mygm2u platform after that date, you are considered to have read and agreed to the terms contained within it.
mygm2u ("we", "platform" or "website") is committed to protecting the privacy of all users who register and use our services. This Privacy Policy explains how we handle your personal information when you use the mygm2u platform, including when making deposits, withdrawing funds, playing games or contacting our customer support.
Personal Information We Collect
When you register an account, use our services or contact the mygm2u support team, we may collect the following categories of information:
- Identity Information: Full name, identity card number (MyKad), date of birth and nationality.
- Contact Information: Email address, mobile phone number and residential address.
- Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, ShopeePay), crypto wallet addresses (USDT, BTC, ETH) and transaction history for deposits and withdrawals.
- Technical Information: IP address, device type, web browser, operating system and access log data.
- Behavioural Information: Game history, login frequency, game preferences and platform usage patterns.
- Verification Documents: Copies of MyKad or passport, bank statements and other KYC documents required for account verification.
How We Use Your Information
Personal data collected is used solely for legitimate and stated purposes, including:
- Creating and managing your player account on the mygm2u platform.
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
- Verifying your identity to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
- Detecting and preventing fraud, account misuse and suspicious activity.
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
- Sending account-related notifications, active promotions and important service updates.
- Improving platform quality, the gaming experience and overall service.
- Fulfilling our legal obligations and international licensing requirements.
Disclosure of Information to Third Parties
mygm2u does not sell, rent or distribute your personal information to any third party for marketing purposes. However, we may share your data in the following limited situations:
- Payment Providers: To securely process your deposits and withdrawals through relevant e-wallet and banking providers.
- Compliance Partners: With supervisory authorities or relevant agencies when required by law or our licensing obligations.
- Technical Service Providers: Companies that provide technical infrastructure, analytics or security services, subject to strict confidentiality agreements.
- Fraud Investigations: Where there is reasonable grounds to investigate fraudulent activity involving our platform.
All third parties involved are required to protect your data in accordance with the security standards we set.
Personal Information Security
We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration or destruction:
- SSL/TLS encryption on all pages and data transmission channels.
- Tiered access controls — only authorised staff may access sensitive data.
- Regular security audits and penetration testing by independent parties.
- Encrypted data storage on servers protected by firewalls and intrusion detection systems.
- Strong password policies and two-factor authentication for internal staff accounts.
Cookies and Tracking Technologies
The mygm2u platform uses cookies and similar tracking technologies to improve the user experience. The cookies we use include:
- Essential Cookies: Required for basic platform functions such as login sessions and security.
- Performance Cookies: Collect anonymous data on how players use the platform for improvement purposes.
- Preference Cookies: Store your language settings, display preferences and interface choices.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions of this platform.
Data Storage and Transfer
Your personal data is stored on secure servers. The data retention period depends on the purpose of collection and our compliance requirements:
- Active account data is retained for the duration your account remains active on mygm2u.
- Transaction records and financial information are kept for the period required by our licensing and audit obligations.
- Data from closed accounts is retained for a set period to fulfil legal obligations before being securely deleted.
As a platform operating under international licensing, your data may be processed or stored in locations outside Malaysia. In such cases, we ensure protection equivalent to the standards applied in Malaysia.
Your Rights Regarding Personal Data
As a mygm2u player, you have the following rights in relation to your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right of Rectification: You may ask us to correct any information that is inaccurate or incomplete.
- Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
- Right of Restriction: You may ask us to limit the processing of your data in certain situations.
- Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
- Right to Data Portability: You may request your data in a machine-readable format for transfer.
To exercise any of the above rights, please contact the mygm2u support team via live chat or email. 📋
Protection of Underage Players
The mygm2u platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
If you are aware of an underage individual using our platform, please notify our customer support team immediately.
Updates to This Privacy Policy
mygm2u reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to you through one of the following channels:
- A notification within your platform account upon login.
- An email to the address registered to your account.
- A prominent notice on this Privacy Policy page.
We encourage you to review this page periodically to stay informed about how we manage your information. Continued use of the mygm2u platform after any changes is considered your acceptance of the latest version of this Privacy Policy.
Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the mygm2u support team:
- Live Chat: Available 24 hours a day, 7 days a week — accessible directly within the platform.
- Email: [email protected]
- Support Languages: Bahasa Melayu and English.
We will make every effort to respond to each privacy enquiry promptly and provide a clear and complete explanation.
Your Rights
mygm2u Players Are Fully Protected
The basic rights of players regarding personal data that we guarantee in this policy.
Data Access
View all data we hold about you
Correction
Correct inaccurate information
Deletion
Request that your data be deleted
Restriction
Limit the processing of your data
Objection
Object to the use of your data for marketing
Portability
Receive your data in a standard format
Still Have Questions?
We Are Here to Help You
The mygm2u support team is available 24 hours a day, 7 days a week to answer any questions about your privacy, account security or data use. Do not hesitate to contact us.